By making a booking, the guest accepts the following General Terms and Conditions of Hotel Am Markt Ueckermünde & Brauhaus Stadtkrug. These conditions also apply to stays in the holiday apartments Haus Seebad.
1. Scope
These General Terms and Conditions apply to contracts for the rental of hotel rooms and holiday apartments for accommodation purposes as well as to all other services provided by the accommodation provider.
Subletting or re-letting the rooms or holiday apartments as well as using them for purposes other than accommodation requires the prior consent of the accommodation provider.
The guest’s own terms and conditions shall only apply if expressly agreed.
2. Conclusion of contract
The contractual partners are the guest and the accommodation provider.
The accommodation contract comes into effect upon the guest’s booking and the acceptance of the booking by the accommodation provider. Bookings can be made in writing, by telephone, by email or via an online booking system.
3. Services, prices and payment
The accommodation provider is obliged to keep the booked rooms or holiday apartments available and to provide the agreed services.
The guest is obliged to pay the agreed prices for accommodation and any additional services used.
All prices include the taxes applicable at the time the contract is concluded. Local charges (e.g. tourist tax) must be paid additionally by the guest if required by law.
Invoices are payable immediately upon receipt without deduction unless otherwise agreed.
The accommodation provider is entitled to request a reasonable advance payment or security deposit upon conclusion of the contract or during the stay.
4.Cancellation by the guest
The guest may cancel the accommodation contract at any time prior to arrival.
In the event of cancellation, the accommodation provider is entitled to claim reasonable compensation for the arrangements made and the loss of revenue.
If the guest shortens the stay or departs earlier than agreed, the accommodation provider remains entitled to the agreed total price unless the accommodation can be re-let.
Hotel
Free cancellation is possible up to 7 days before arrival.
In case of later cancellation the following cancellation fees apply:
1–6 days before arrival: 90 % of the agreed total price
on the day of arrival: 100 % of the agreed total price
no-show: 100 % of the agreed total price
Holiday apartments
Free cancellation is possible up to 14 days before arrival.
In case of later cancellation the following cancellation fees apply:
1–13 days before arrival: 90 % of the agreed total price
on the day of arrival: 100 % of the agreed total price
no-show: 100 % of the agreed total price
Different cancellation policies may apply to packages or special offers. In this case, the details stated in the booking confirmation shall apply.
Cancellations must be made in text form (e.g. by email).
5. Withdrawal by the accommodation provider
The accommodation provider is entitled to withdraw from the contract for objectively justified reasons, in particular if
force majeure makes fulfillment of the contract impossible
rooms were booked under false information regarding the guest or the purpose of stay
the stay may endanger the proper operation, safety or reputation of the property
A justified withdrawal does not give rise to any claim for damages.
6. Room availability, arrival and departure
The guest has no entitlement to the provision of specific rooms or holiday apartments unless explicitly agreed.
Hotel rooms are available from 3:00 PM on the day of arrival and holiday apartments from 4:00 PM. Earlier availability cannot be guaranteed. Unless a later arrival has been agreed, the accommodation provider reserves the right to reassign rooms not claimed by 6:00 PM.
On the day of departure, rooms and apartments must be vacated by 11:00 AM. In case of late departure, additional charges may apply.
7. Liability of the accommodation provider
The accommodation provider is liable for damages resulting from injury to life, body or health as well as damages caused by intentional or grossly negligent breach of duty.
For items brought into the hotel, liability is limited to the statutory provisions.
No liability is assumed for vehicles parked on the hotel premises or for their contents unless damage was caused intentionally or through gross negligence.
Bicycles may be stored in the bicycle room or designated areas depending on availability. No liability is assumed for theft, loss or damage.
8. House rules
All guests are required to comply with the house rules. In case of serious violations, the accommodation provider may exercise its right to refuse accommodation without refund of the accommodation price.
Consumption of food and drinks brought from outside is not permitted in the public areas of the hotel.
Guests must treat the hotel facilities, rooms and holiday apartments with care. The guest is liable for damages, excessive soiling or missing items beyond normal use. Repair, replacement or cleaning costs may also be charged after departure.
Out of consideration for other guests, quiet hours must be observed from 10:00 PM onwards.
Preparing or heating food as well as washing laundry in the rooms is not permitted.
9. Non-smoking policy
Smoking is prohibited throughout Hotel Am Markt Ueckermünde, Brauhaus Stadtkrug and the Haus Seebad holiday apartments, especially in all rooms, apartments, hallways and corridors.
In case of violation, the accommodation provider reserves the right to charge the responsible person for special cleaning and possible loss of use of the room or apartment.
Smoking is only permitted in designated outdoor areas.
10. Smoke detectors / fire alarm
If a fire alarm is triggered due to the fault of a guest, the responsible person shall be liable for all resulting costs, including possible fire brigade deployment.
11. Wi-Fi use
The hotel provides guests with free Wi-Fi access. Continuous and uninterrupted availability cannot be guaranteed.
Users undertake to use the Wi-Fi only within the framework of applicable legal regulations.
Users are responsible for all actions carried out via their access and shall indemnify the hotel against claims by third parties.
The hotel reserves the right to restrict or block Wi-Fi access in case of misuse.
12. Charging of batteries / E-bike batteries
Charging E-bike batteries or other high-capacity lithium-ion batteries in hotel rooms, the bicycle room, the holiday apartments or other power outlets in the building is not permitted.
Charging is only permitted at the designated battery charging station.
The person responsible shall be liable for any damage caused by batteries or improper use.
13. Force majeure
The accommodation provider is entitled to withdraw from the contract if fulfillment becomes impossible or significantly more difficult due to force majeure or other circumstances beyond the control of the accommodation provider.
Technical malfunctions of hotel facilities or services provided by third parties do not entitle the guest to a price reduction.
The accommodation provider may also withdraw from the contract if rooms were booked using misleading or false information about essential facts.
14. Parking
Vehicles may only be parked in designated and marked parking spaces during the stay.
Illegally parked vehicles may be towed away at the owner's expense.
15. Pets
Pets are only permitted upon prior request and written confirmation and are charged 15 € per night.
The owner or guest is liable for any damage caused by the animal.
Room cleaning will not take place if the pet is left unattended in the room.
16. Lost property / mail
Lost property will be kept for six months. Items will only be returned upon request and at the guest’s risk and expense.
Messages, mail or packages for guests will be accepted and stored; however, the hotel assumes no liability for loss or delay.
17. Electric vehicle charging station
Charging electric vehicles is only possible at the designated charging station.
Use is subject to availability and a fee. There is no entitlement to use the charging station.
Prior registration at reception is required.
Breakfast Buffet
Breakfast is served as a buffet and is intended for consumption on site only.
Taking away food and beverages is not permitted
18. Final provisions
Amendments or additions to the contract, the acceptance of the application or these General Terms and Conditions should be made in text form. Unilateral amendments or additions are invalid.
Place of performance and payment as well as exclusive place of jurisdiction – also for disputes concerning checks or bills of exchange – is Ueckermünde.
German law applies. The UN Convention on Contracts for the International Sale of Goods is excluded.
Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
Status: March 2026
