The general terms and conditions, which you accept when you make your booking, regulate the legal relationship between you and the Hotel Am Markt in Ueckermünde. The Hotel Am Markt is representative of the Pension am Stettiner Haff and the Haus Seebad Ueckermünde holiday apartments.
In the further text, hotel rooms/rooms are named as representative of pension rooms and holiday apartments!
Please read carefully!
1 SCOPE
1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract.
1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph 1 sentence 2 BGB is waived if the customer is not a consumer within the meaning of § 13 BGB.
1.3 The customer's general terms and conditions only apply if this has been expressly agreed in writing beforehand.
2 CONCLUSION OF CONTRACT, - PARTNERS, - STATUTE OF LIMITATIONS
2.1 The contractual partners are the hotel and the guest. The contract is concluded when the hotel accepts the guest's application. The guest accommodation contract is concluded as soon as the room/holiday apartment etc. has been ordered in writing or verbally by the guest and has been confirmed by the hotel. In the course of this, the guest also accepted the general terms and conditions of the hotel. If a hotel room/holiday home/apartment is rented over the phone at short notice and written confirmation from the hotel is therefore no longer possible, the general terms and conditions are still binding for the guest booking over the phone. The guest accommodation contract came about with the verbal confirmation on the part of the hotel.
2.2 All claims against the hotel expire one year after the start of the statutory limitation period. This does not apply to claims for damages or other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.
3 SERVICES, PRICES, PAYMENT, OFFSET
3.1 The hotel is obliged to keep the rooms booked by the guest available and to provide the agreed services.
3.2 The guest is obliged to pay the hotel's agreed or applicable prices for rooms provided and for other services used. This also applies to services commissioned by the guest directly or through the hotel, which are provided by third parties and paid for by the hotel.
3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes, which are owed by the guest himself according to the respective municipal law, such as visitor's tax. In the event of a change in the statutory sales tax or the introduction, change or abolition of local taxes on the service object after the conclusion of the contract, the prices will be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.
3.4 The hotel can make its consent to a subsequent reduction in the number of booked rooms, the hotel’s services or the length of stay of the guest, which the guest requests, dependent on the price for the rooms and/or other hotel services being increased appropriately .
3.5 Hotel invoices are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment must be made within ten days of receipt of the invoice without deductions, unless otherwise agreed.
3.6 The hotel is entitled to demand a reasonable advance payment or security, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected. If the guest is in default of payment, the statutory regulations apply.
3.7 In justified cases, e.g. the guest is in arrears with payment or the scope of the contract is extended, the hotel is entitled to demand an advance payment or security deposit within the meaning of Section 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full to demand the agreed remuneration.
3.8 The hotel is also entitled to demand a reasonable advance payment or security deposit within the meaning of Section 3.6 above for existing and future claims arising from the contract at the beginning and during the stay, insofar as such has not already been provided in accordance with Section 3.6 and/or Section 3.7 above was done.
3.9 The guest can only offset or set off against a claim of the hotel with an undisputed or legally binding claim.
3.10 The guest agrees that the invoice can be sent to him electronically.
4 GUEST CANCELLATION
CANCELLATION, CANCELLATION) / FAILURE TO USE HOTEL SERVICES (NO SHOW)
4.1 The guest can only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.
4.2 If an appointment has been agreed between the hotel and the guest to withdraw from the contract free of charge, the guest can withdraw from the contract up to that point without triggering payment or damage claims by the hotel.
4.3 If a right of rescission has not been agreed or has already expired, there is also no statutory right of rescission or termination and the hotel does not consent to the cancellation of the contract, the hotel retains the right to the agreed remuneration despite non-use of the service. The hotel must offset the income from renting the rooms to other parties as well as the expenses saved. If the rooms are not rented out elsewhere, the hotel can make a flat-rate deduction for saved expense
The guest does not acquire the right to be provided certain rooms or room categories. If these are promised in the order confirmation but are not available, the hotel can reserve another category at the relevant price.
he guest can withdraw from the trip at any time before the start of the trip. If you withdraw from the travel contract, the Hotel Am Markt Ueckermünde can demand the following compensation for the travel contract:
Before arrival:
up to 30 days free of charge
29 to 14 days 50%
14 to 1 day before arrival 70%
on the day of arrival 90%
8 weeks for groups
of 25 people or more free of charge
Cancellations must be confirmed in writing by the hotel!
5 WITHDRAWAL OF THE HOTEL
5.1 If it has been agreed that the guest can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked rooms and the guest, upon inquiry by the hotel, with reasonable setting a deadline does not waive his right to withdraw. This applies accordingly if an option is granted if there are other inquiries and the guest is not ready to make a firm booking after the hotel has asked for a reasonable deadline.
5.2 If an advance payment or security deposit agreed or requested in accordance with Section 3.6 and/or Section 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justifiable reason, in particular if
5.4 The justified withdrawal of the hotel does not justify the guest's claim for damages.
6 ROOM AVAILABILITY, DELIVERY AND RETURN
6.1 The guest does not acquire the right to be provided certain rooms unless this has been expressly agreed in writing.
6.2 Booked rooms are available to the guest from 3 p.m. on the agreed day of arrival. The guest has no right to earlier provision. Unless a later arrival time has been expressly agreed, the hotel reserves the right to allocate unused rooms after 6 p.m.
6.3 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After that, the hotel can charge 50% of the full accommodation price (price according to the price list) due to the delayed vacating of the room for its contractual use up to 6 p.m., from 6 p.m. 90%. This does not justify contractual claims by the customer. He is free to prove that the hotel has no or a significantly lower claim for usage fees.
6.4 In the interests of all guests, pets are only permitted on request and with written confirmation. Otherwise, the accommodation of the animals can be refused.
7 HOTEL LIABILITY
7.1 The hotel is liable for damage to life, limb or health for which it is responsible. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of contractual obligations by the hotel. Typical contractual obligations are those obligations that make the proper execution of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise regulated in this clause 7. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation if it becomes aware of it or if the guest complains immediately. The guest is obliged to do what is reasonable for him to remedy the disruption and to minimize possible damage.
7.2 The hotel is liable to the guest for items brought in according to the statutory provisions. The hotel recommends using the hotel or room safe.
7.3 If the customer is provided with a parking space in the hotel car park, this does not result in a safekeeping contract. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4.
7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages for guests are handled with care. After prior agreement with the guest, the hotel can take over the acceptance, storage and - on request - the forwarding of post and goods for a fee. The hotel is only liable in accordance with the above clause 7.1, sentences 1 to 4.
7.5 Exclusion of liability for bicycles and motorbikes: You can park your bike in our bike room free of charge. The bicycle cellar is locked in the evening and unlocked again in the morning. We accept no responsibility for damage or theft. Please also secure your bicycle against theft in the bicycle cellar.
8 HOUSE RULES
8.1 All guests are required to comply with the house rules applicable in the Hotel Am Markt Ueckermünde. Violating these house rules may result in eviction from the hotel without the rent being fully or partially refunded.
8.2 In the public areas of the hotel, the consumption of food and drinks you have brought with you is prohibited.
8.3 The guest must treat the furnishings of the hotel and the rooms with care and, in particular, avoid gross soiling and damage. If soiling or damage that exceeds the normal extent of use is found even after the guest has left, the hotel is entitled to subsequently charge the guest for the repair costs, costs for replacement or for cleaning.
We will also charge for items that have been stolen and, if necessary, report theft.
Inventory that breaks must be reported to the operator immediately. He can decide whether the broken inventory will be invoiced.
8.4 This applies in particular to the replacement of
8.5 In the interest of the other hotel guests, silence must be maintained in the corridors, corridors and balconies of the hotel, especially after 10 p.m.
8.6 Smoking ban in the hotel rooms and corridors: It is generally forbidden to smoke in the hotel room, on the one hand for fire protection, on the other hand because of the odor nuisance for the following guests. In the interests of other hotel guests, smoking is also prohibited in the corridors and corridors. In the event of violations, the person responsible will be held liable. In addition, the hotel reserves the right to impose a penalty for any failure of the hotel room due to the smell of smoke.
8.7 Smoke alarms are linked to the fire brigade: Our smoke alarms are linked to the local fire brigade. Culpably triggered fire alarms and the associated fire brigade deployment must be paid in full by the person who caused them.
9 TERMS OF USE GUESTS – WIFI
9.1 In our Hotel Am Markt and Brauhaus Stadtkrug we provide you with Internet access in the form of WLAN access (hotspot) for free use.
The provision depends on our respective technical and operational possibilities. There is no entitlement to a functioning hotspot or a specific local coverage of the hotspot. There is no entitlement to certain services being able to be used via the hotspot. In particular, port blocks can be carried out in this way. As a rule, surfing the Internet and sending and receiving e-mails are enabled.
We only offer our guest WiFi for guests of our hotel. It is not a publicly available telecommunications service, but an internal WLAN for guests of our hotel.
There is no entitlement to use the hotspot. We are free to restrict or discontinue access to the hotspot at any time without giving reasons.
A prerequisite for use is that you accept the validity of these terms of use before you start using the hotspot. This is done via this welcome page when the hotspot is selected as a WLAN network in the end device.
9.2 Access Data
Use is by means of access security. The access data (login and password) may under no circumstances be passed on to third parties. If the lessee wants to grant third parties access to the Internet via the WLAN, this is subject to the prior written consent of the lessor and the acceptance of the provisions of this user agreement by the third party, documented by signature and complete identification. The tenant undertakes to keep his access data secret. The landlord has the right to change access codes at any time.
9.3 Your Obligations as a User
You are obliged to truthfully provide any information you provide about yourself when using the service.
You are required to comply with applicable laws when using our hotspot. Further obligations resulting from other provisions of these terms of use remain unaffected.
9.4 Prohibited Actions
As a user, you are prohibited from any actions when using the hotspot that violate applicable law, violate the rights of third parties or violate the principles of youth protection. In particular, the following actions are prohibited:
Furthermore, regardless of any possible violation of the law, the following activities are prohibited when posting your own content on the service provider’s website and when communicating with other users (e.g. by sending personal messages, by participating in discussion forums, etc.):
Also prohibited is any action that is capable of impairing the smooth operation of our hotspot, in particular placing a disproportionately high load on our systems.
9.5 Blocking of Access
We can temporarily or permanently block your access to the hotspot at any time if there are concrete indications that you are violating or have violated these terms of use and/or applicable law or if we have another legitimate interest in the blocking.
9.6 Release from Liability
As a user, you are responsible for all your actions that you take in connection with the use of the Internet via our hotspot.
You indemnify us against all claims that third parties assert against us due to a violation by the user of statutory regulations, third-party rights (in particular personality rights, copyrights and trademark rights) or contractual obligations, assurances or guarantees, including the costs of the necessary legal defense (Solicitor's and court costs in the statutory amount) free on first request.
In the event of the assertion of claims within the meaning of Section 10 Paragraph 2, you are obliged to cooperate immediately and fully in the clarification of the facts and to make the necessary information available to us in a suitable manner.
10 USE AND CHARGING OF LITHIUM-LION BATTERIES HOTEL AREA
Millions of lithium-ion batteries are used in our everyday lives. Due to their high energy storage capacity, they are used as a power supply for smartphones, notebooks, power tools, but also in electromobility (hybrid and electric drives). For technical reasons, there is a risk of self-ignition with this battery technology, which then often leads to a very rapid spread of the fire.
In order to prevent this danger, we ask you to observe the following regulations:
11 FORCE MAJEURE
11.1 Cancellation of the travel contract
If the trip is directly or specifically endangered or impaired as a result of force majeure (natural disasters, war, civil unrest, etc.), the hotel can withdraw from the contract.
11.2 Technical faults in the technical (e.g. heating) or other facilities provided as well as the free WLAN access will be rectified immediately as far as possible. This also applies to services from third-party providers such as Sky or the Internet provider.
The guest is not entitled to a price reduction in the event of disruptions to the facilities.
11.3 Misleading, Inaccurate or Proprietary Statements
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons if rooms are booked with misleading or false information about essential facts about the guest (e.g. contagious diseases, etc.).
12 PARKING in the hotel's own parking lots
Parking your vehicle is only permitted in the designated areas on our car parks for the duration of your stay at the Hotel Am Markt.
Illegally parked vehicles will be towed at the owner's expense.
If you park your vehicle anyway, you will be charged a processing fee of €50 per day for the duration of the illegal parking.
13. NON-SMOKING ROOMS
Our rooms are non-smoking rooms.
The legal obligation to install smoke detectors (fire protection regulations),
does not allow you to smoke in our rooms.
Smoking in the rooms constitutes a breach of contract, which will be punished with a contractual penalty of €200. With this fee, we share the cleaning costs with the guest. Likewise, the guest must be liable for the costs if the fire alarm is triggered.
14. PETS
14.1 Pets are allowed on request for a cleaning fee of €15.
14.2 Any damage caused by the animal must be borne by its owner or the hotel guest in whose room the animal stayed.
14.3 The hotel refuses to have the rooms cleaned in the presence of the pet if the owner or the guest is absent. Here, too, there is no entitlement to a price reduction due to the room not being cleaned.
15. LOST, LOST, MESSAGES, MAIL AND MERCHANDISE, WASTE DISPOSAL, LAUNDRY, HOT WATER, IN-ROOM/HALLWAY COOKING
15.1 Items left behind by the customer will only be forwarded at the customer's request, risk and expense. The hotel will store such lost and found items for six months.
15.2 Messages, mail and goods consignments or similar destined for the attention of the guest will be received and stored with the utmost care, or delivered or forwarded on request - for a fee. However, liability for loss, delay or damage is excluded.
15.3 If, on arrival or during the guest's stay, the guest brings an unusual amount of waste for disposal or if the guest leaves cardboard boxes, rubbish, rubbish or the like in his room or suite or deposits them in or at the hotel, the costs will be borne by him will be billed separately for disposal at a flat rate of €150.00.
15.4 Laundry is prohibited in the rooms.
15.5 The kettles in the rooms are only and exclusively suitable for making tea and coffee and under no circumstances for preparing or heating soups and meals. In the event of misuse, we charge a fee of €150.00 per kettle/incident. 6. Cooking, preparing or preparing food of any kind is not permitted in the rooms and corridors.
16. ALLERGIES AND INTOLERANCES
Please let us know in good time before your arrival (at least 3 days in advance) so that we can prepare for it.
17 BREAKFAST
17.1 Taking food from the breakfast room is prohibited
17.2 A breakfast buffet is offered.
Please note: If there are fewer than 5 breakfast guests, we offer a continental breakfast (food at the table).
18 E-CAR CHARGING STATION
We provide our guests with our charging station for electric cars for a fee. You are not entitled to charge your electric car - so please contact our staff in good time so that the charging station can be reserved for you.
The activation of the charging station (11 kW) and the calculation (please ask for current prices) are carried out at the reception of our hotel.
The charging station is located in the courtyard of our hotel and can be used daily (by arrangement) from around 10 a.m. to 10 p.m.
19 FINAL PROVISIONS
19.1 Changes and additions to the contract, the acceptance of applications or these General Terms and Conditions should be made in text form. Unilateral changes or additions are invalid.
19.2 The place of fulfillment and payment as well as the exclusive place of jurisdiction – also for disputes over checks and bills of exchange – is Ueckermünde.
19.3 German law applies. The application of the UN sales law is excluded.
19.4 Severability Clause
The invalidity of individual conditions of the travel contract does not result in the invalidity of the entire travel contract.
Status 2023
